Information you provide

Depending on how you use the site, you may provide:

• Order information: name, email address, phone number, shipping address, products ordered, and transaction details.
• Support-payment information: name, email address, and optional note when provided, amount, currency, payment identifiers, status, and transaction dates processed through Stripe when you choose to support AV Therapy.
• Commission information: contact details, project description, approximate size and budget, intended use, requested date, and reference files or links you choose to provide. Shipping information is collected later only for accepted physical commissions.
• Messages: information you send when contacting us by email.

Stripe collects and processes card details on its hosted checkout. AV Therapy does not receive or store your full card number.

Information collected automatically

The site uses essential session cookies for functions such as the shopping cart, checkout verification, security, and signed-in areas. Our hosting systems may also process standard technical logs such as IP address, browser type, requested page, and request time for security and reliability.

We do not currently use advertising cookies, behavioral advertising, or third-party analytics. Because AV Therapy does not currently track visitors across third-party websites, browser “Do Not Track” signals do not change the site's behavior.

How we use information

• Process optional support payments, process purchases, fulfill and ship orders, and provide payment or order support.
• Review and respond to commission requests and messages.
• Prevent fraud, secure the site, troubleshoot problems, and maintain business records.
• Comply with tax, accounting, legal, and regulatory obligations.

Service providers and disclosure

We disclose information only as needed to operate the site and business. Providers may include Stripe for payments and tax calculations, Google Cloud for hosting and file storage, our email provider, and postal or shipping services used to fulfill an order. These providers handle information under their own terms and privacy policies.

We may also disclose information when required by law, to protect customers or the business, or in connection with a legitimate transfer of the business. We do not sell personal information or share it for cross-context behavioral advertising.

Retention and security

We keep information only as long as reasonably needed for fulfillment, customer support, business records, dispute resolution, and legal obligations. Retention periods vary by record type. We use reasonable safeguards, but no website or transmission method can promise absolute security.

Your choices

You may ask to access, correct, or delete information we hold about you. Some records may need to be retained for tax, fraud-prevention, transaction, or other legal purposes. Browser controls can remove or block cookies, although essential site features may then stop working.

Children

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes and contact

We may update this policy as the site or our practices change. The effective date above shows the latest revision.

For privacy questions or requests, email info@av-therapy.com.